TROUBLESHOOTING

Please take a moment to browse through the troubleshooting list to find your issue. If you are unable to resolve the issue with the help provided in the troubleshooting articles, please contact customer service. Residential users: We recommend that you call customer service 1-800-874-2776 rather than opening up a unit.

TROUBLESHOOT TANNING AND RED LIGHT SYSTEMS

Canopy will not stay up or down
  • Ensure the shocks are positioned properly
  • Unit may have incorrect or malfunctioning shocks; these should be replaced
Unit seems unusually hot
  • Ensure the fans are clean
  • If unit is too close to a wall, it should be moved away to ensure proper ventilation
  • If the room temperature is too high (without the influence of the bed), increase ventilation/AC
  • Ensure there is no loose wiring to the fans
  • 3 minute cool down timer may need to be replaced if all fans are not functioning
Facial lamps do not ignite
  • Check loose wires at terminal block to facial ballasts, tighten if necessary
  • Ensure lamps are installed correctly
  • Check and replace the following items if necessary:
    • facial switch
    • lamps
    • ballasts
    • lampholders
Beds will not run a full session
  • Check the following timer mechanisms and replace if necessary:
    • Remote timer
    • Overrule timer
    • Dial/digital timer
High pressure facial(s) run sporadically
  • This may be result of low voltage; Check your voltage and install a buckbooster if necessary
  • A weak starter may need to be replaced
  • Ensure the starter connection is not loose
Cooling fans fun constantly or intermittently
  • The 3 minute cool down timer may need to replaced. Contact ProSun to order a new cool down timer.
Bench lamps do not ifnite
  • Ensure the bench is plugged into the canopy
  • Check for loose wiring at bench-to-canopy connector and tighten if necessary
  • If the bench-to-canopy connector contains a burnt, strip the wire and replace the connector
Lamps do not turn on
  • After ensuring that there is no loose wiring at the ballast, lampholder or terminal (tighten if so), check the following items and call ProSun’s service department to replace if necessary:
    • Lamps
    • Starter
    • Ballast
Nothing happens when I power on the bed
  • It is possible there is no power to the bed. Check the plug and breaker.
  • If the emergency stop button is engaged, it must be disengaged.
  • Ensure the remote timer is properly connected
  • Check and call ProSun to replace the following items if necessary:
    • Relay
    • Remote Wall Switch
    • Remote Timer
    • Microswitch (units with HPF lamps)
    • Emergency stop
    • Overrule Timer
Jets making irregular noises or will not function at all
  • Remove the front skirt. Turn on unit and run full-body massage then release air with valve located above the pump. Take caution as some water will begin to come out of the valve. Place bucket under the valve when opening.
  • If single valves are still not working, go to Settings à Manual Mode to check status of valve.
There is no power to the unit
  • Plug or circuit breaker is tripped: Reset the GCFI on the plug or reset the circuit on the breaker
  • Tripped Fuse: Remove the side skirt, locate fuse on box and if it shows white it needs to be reset
Unresponsive touch screen
  • Unplug the unit, wait ten seconds then plug back in.
Unit has a black screen
  • Disconnect and reconnect all cables that plug into the back of the monitor.
Non-critical water level
  • Add 2 gallons of distilled water
Critical water level
  • Take off skirts and look for leaks. If there is no leak, add 10 – 15 gallons of distilled water
Loose or sagging net
  • Refer to net tightening guide in user manual

FAQ

How does tanning work?

While all tanning is caused by exposure to ultraviolet (UV) light, there are important differences between indoor and outdoor tanning. Changes in the atmosphere make it impossible to control levels of UV exposure while outdoors. Tanning beds provide the benefits of natural light without the negative effects of damaging UVC rays, which are emitted by the sun.

Is indoor tanning the same as outdoor sun tanning?

While all tanning is caused by exposure to ultraviolet (UV) light, there are important differences between indoor and outdoor tanning. Changes in the atmosphere make it impossible to control levels of UV exposure while outdoors. Tanning beds provide the benefits of natural light without the negative effects of damaging UVC rays, which are emitted by the sun.

How long does it take to get a tan?

How long it takes to develop a base tan depends on several factors. These include your skin type and the type of tanning equipment and lamps used. Some people may see noticeable changes quickly, in just one or two sessions. Others may need to tan three times a week for several weeks before achieving the desired results.

How often should I tan?

It varies from person to person, dependent on individual skin type. It’s always a good idea to wait at least 48 hours between sessions, although some people are able to tan every 24 hours.

Why should I wear eye protection while tanning?

Even when closed, the human eye possesses no natural protection from and is easily injured by exposure to UV light. Unprotected exposure could result in temporary or permanent impairment.

What’s this I keep hearing about “buckboosters”? Everyone tells me that I may need one. Is this just a way for tanning bed manufacturers to sell me something else?

Ensuring that you have the correct voltage is the most important thing you can do to guarantee the proper operation and long life of your tanning bed. Be aware that although your service may be rated at 220 volts, the actual delivered voltage may vary from as low as 205 to as high as 240 volts. It’s important to accurately measure the voltage before installing your tanning bed. If the voltage is too low, the lamps may not light completely, or may not light at all. If the voltage is too high, you run the risk of overstressing and overheating the internal components of your tanning bed, reducing the life of the lamps and possibly resulting in damage that will require costly repairs. A “buckbooster,” or buck-and-boost transformer, is a simple electrical upgrade that will put your voltage levels into an acceptable range.

How can I tell if my voltage is adequate for my tanning bed?

Once you have determined the manufacturer’s recommended voltage range (218 to 230 volts for Prosun’s commercial and some residential tanning beds), an electrician can verify your actual voltage quickly and simply using a voltage meter. A voltmeter is a handy and, at as low as $15 for some models, inexpensive tool for salon owners to invest in and learn to use safely.

When the trucking company delivers my tanning bed will they bring it inside and put it together for me?

Most freight lines deliver door-to-door. Depending on the carrier, you may be able to arrange an inside delivery for an extra charge. Only factory-trained ProSun technicians are authorized to set up and field-test your tanning bed. If you are interested in this service, please contact your sales representative for more information.

How long should tanning lamps last before I change them?

Although most lamps are rated for 1000 hours of life, we recommend changing them at between 600 and 700 hours to guarantee optimum tanning performance. For best results, always change all of the lamps at the same time. This will reduce the likelihood of some lamps being weaker than others are.

What should I do with my old lamps?

Dispose of old lamps responsibly! Most cities offer environmentally friendly removal options for old lamps. Contact your city’s waste management department for more information.

Why does my tanning bed seem to be too hot when I am in it?

Proper ventilation is essential to preserve the cooling system and maintain the overall operation of your tanning bed. If the bed seems to be running hot, make sure the internal fans are clean and functioning. Always place tanning beds far enough away from walls and other obstructions to allow the exhaust system to work correctly. Clean your tanning bed regularly to remove dirt, debris and dust from the internal components.

How long will my acrylics last?

The life of your acrylics will depend on many factors, including, but not limited to: what model of tanning bed you are operating (some have thicker acrylics than others do); how often and respectfully the bed is used; how often the acrylics are cleaned, and with what products; and what type of tanning lotions are being used inside the bed. IMPORTANT: Only use tanning lotions that are approved for indoor tanning. Under normal conditions, we recommend changing acrylics at between 1200 and 1500 operating hours to maintain ideal UV transmission levels.

I have ordered a tanning bed or parts for my tanning bed. When can I expect shipment?

The life of your acrylics will depend on many factors, including, but not limited to: what model of tanning bed you are operating (some have thicker acrylics than others do); how often and respectfully the bed is used; how often the acrylics are cleaned, and with what products; and what type of tanning lotions are being used inside the bed. IMPORTANT: Only use tanning lotions that are approved for indoor tanning. Under normal conditions, we recommend changing acrylics at between 1200 and 1500 operating hours to maintain ideal UV transmission levels.

I have ordered a tanning bed or parts for my tanning bed. When can I expect shipment?

Unless you are notified otherwise, we will ship within 7 to 10 business days of the date your order is received.

I have asked my sales person to arrange for my tanning bed to be installed by a factory representative. What do I need to know?

After you arrange a factory installation with your sales representative, the field service department will contact you to have a pre-job discussion and arrange a date for installation. Our customer service staff is always available to answer any questions you may have about the installation process.

My unit won’t turn on.

Check breaker and make sure lever is pulled up to power on unit. Ensure GFCI is on.

How do I fill the unit?

Remove the fill cap that is located at the head end of the unit. Then use the funnel to fill the unit with distilled water. After the fill tube is attached, fill unit with 40 gallons of distilled water. Note: Warranty is void if distilled water is not used.

How often do I add water conditioner?

1 bottle of AquaFrixio water conditioner must be added every 6 months.

How do I clean the top sheet and padding?

To clean top sheet and padding, use anti-bacterial or sanitizing spray and wipe the surface area between users. NEVER use bleach or chlorine based products.

Why is my screen black?

Ensure your unit is plugged in. Make sure all cables are plugged into back of monitor and power button on the side of the screen is turned on.

My unit says low water level.

Add 3 to 5 gallons of distilled water to unit. Note: Warranty is void if distilled water is not used.

My unit says critically low water level.

Add 10 to 15 of distilled water to unit. Note: Warranty is void if distilled water is not used.

The water temperature is too hot.

Make sure unit is away from the wall and ventilation is not blocked. Check water temperature in settings.

MAINTENANCE

Proper maintenance ensures the longevity of your equipment and that your units are operating at their full potential. Keeping a regular maintenance schedule will maintain the high quality of your equipment and ensure your clients are having the best experience possible.

TANNING AND RED LIGHT SYSTEMS MAINTENANCE SCHEDULE After Each Session Daily Weekly Monthly
Clean bench and canopy acrylics
Inspect facial glass (if applicable)
Ensure click strip is firmly in place
Clean and sanitize goggles
Clean and sanitize bed exterior using manufacturer approved cleaning solutions only. (Never use ammonia of bleach based cleaning solutions).
Inspect acrylic for cracks, wear, or hazing
Remove and clean the inside of both canopy and bench acrylic sheets
Dust the lamps
Wipe and vacuum fans, vents and vent hoses
Adjust shock tension (if needed)
Check combi set bolts for proper tightness
Check power cord and bench-to-canopy connector for tightness, wear, etc
Check voltage being supplied to bed to ensure it conforms with manufacturer’s guidelines
Inspect vent hoses for optimum ventilation
Clean all reflectors
AQUAFIXIO HYDRO MASSAGE UNIT MAINTENANCE SCHEDULE After Each Session Daily Weekly Monthly
Wipe down top sheet and pad
Check water levels (Start massage if there is a low water level warning, add distilled water) 1-3 Months Depending on usage
Check net tension (If net is sagging or can be pushed close to jets, net will need tightening) 1-3 Months Depending on usage
Reboot computer (Set automatic reboot in settings)
Add AquaFrixio water conditioner Every 6 Months
Drain and clean tub. Fill with 40 gallons of distilled water and add water conditioner Not Required. Customer Pref.

WARRANTY

ProSun® International, LLC LIMITED WARRANTY EFFECTIVE December 01, 2011 1. Warranty Period: PROSUN warrants light equipment manufactured or imported by it, provided it is still owned and operated by the original purchaser, to be free from defects in material and workmanship under normal use and service, for a prorated period of twelve (12) months from the date of delivery to the original Purchaser. Equipment intended for residential use, where a Prosun authorized dealer sells equipment to a third party, will be considered active when the third party takes possession of the equipment or six months after the dealer takes possession of the equipment- whichever occurs first. 2. What is covered: During the warranty period as specified above PROSUN will replace any defective system or component, at PROSUN’s sole discretion.  Prior to making any repairs PROSUN will advise the Purchaser of the nature of  the problem and the cost to the Purchaser based on the proration of the defective system or component. 3. What is not covered:

A. Acrylic sheets, starters (igniters), lamps, blue and clear filter glass. B. Any plastic parts affected by discoloration. C. Cracked or broken cover plates, end caps and sidebars D. Any failure to the external timing system (example: T-Max, FST timers and timer system components) E. Any failure to the external voltage transformer (example: “buck and boost” transformers) F. Any damage caused by the failure of any supporting hardware not supplied by PROSUN. G. Any labor charges, travel time charges, or mileage charges associated with a warranty item. H. Shipping costs back to PROSUN’S factory. PROSUN will pay for ground transportation of repaired or replaced part back to purchaser. I. Tanning units, parts or components damaged in transit where PROSUN’S damaged goods policy is not followed by purchaser or purchaser’s designee.

This warranty does not apply to any failure of product due to alterations, modifications, misuse, abuse, neglect, accident, improper maintenance or installation, use of parts not supplied by PROSUN, failure to operate and use the product in accordance with the instructions provided in the Owner’s Manual supplied with the product or failure to otherwise meet manufacturer’s specifications, or if the serial number has been removed, altered or defaced. 4. Procedure for Requesting Warranty Work: In the event of a problem covered under this limited warranty, the customer must first contact PROSUN and obtain a returned goods authorization form for products to be repaired or replaced at PROSUN’s discretion, provided product(s) are returned freight prepaid to PROSUN. PROSUN will perform its obligation within thirty (30) days from the date of receipt of the authorization form and the part(s). Electronic replacement parts purchased after the original warranty period hold a 90-day warranty, if the parts have been purchased from PROSUN and installed by PROSUN’s instructions and approval. Any payment due from the Purchaser shall be payable in full prior to PROSUN’s return of the repaired or replacement part.  Any product being returned to PROSUN for repair or replacement must be adequately packaged to prevent freight damage and shipped via traceable method. 5. Right to Modify: PROSUN reserves the right to make changes or improvements in its products without incurring any obligations to similarly alter products which have been previously purchased. 6. Exclusivity of Warranty: This warranty is the only warranty made by PROSUN and may only be modified or amended by a written instrument signed by a duly authorized officer of PROSUN. PROSUN’s sole and exclusive liability and Purchaser’s sole and exclusive remedy under this warranty shall be, at PROSUN’s option, to repair or replace, to the extent available on a prorated basis, any such defective Products. These remedies are available only if PROSUN’s examination of such Products discloses to PROSUN’s satisfaction that such defects actually exist and were not caused by Purchaser’s misuse, abuse, neglect, improper installation, maintenance or testing, alterations or modifications, failure to meet manufacturer’s specifications or any other cause beyond the range of normal usage, or by accident, fire or other hazard. Repair or replacement of a part does not extend the warranty period or extend the prorated value of a part or product beyond the initial two year limited warranty period from the date of delivery. THE WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL PROSUN BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES WITH RESPECT TO THE PRODUCTS DELIVERED HEREUNDER OR SUBSEQUENT USE THEREOF. 7. Limitation of Liability: PROSUN shall not be liable for any loss, damages, or penalty resulting from failure to perform any of its obligations under this Agreement due to force majeure or any cause beyond its reasonable control. PROSUN’S LIABILITY UNDER OR FOR BREACH OF THIS AGREEMENT SHALL NOT EXCEED THE REFUND OF THE PURCHASE PRICE LESS REASONABLE RENTAL FOR PAST USE. IN NO EVENT SHALL PROSUN BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS BY THE PURCHASER OR FOR UNAUTHORIZED REPAIRS UNDERTAKEN BY THE PURCHASER WITHOUT PROSUN’S PREVIOUS WRITTEN APPROVAL. IN NO EVENT SHALL PROSUN BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE. PROSUN DISCLAIMS ANY OBLIGATION OR LIABILITY FOR LOSS OF USE OF THE PRODUCT WARRANTED, LOSS OF TIME, INCONVENIENCE, RENTAL OR SUBSTITUTE PRODUCTS, LOSS OF BUSINESS, LOSS OF INCOME, COMMERCIAL LOSS OR ANY OTHER DIRECT, CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES. . Governing Law: Notwithstanding principles of conflicts of law of any jurisdiction to the contrary, all terms and provisions of this Agreement are to be construed and governed by the laws of the state of Florida without regard to the laws of any other jurisdiction. The Purchaser waives any and all privileges and rights which they may have under Chapter 47, Florida Statutes (1993), relating to venue as it now exists or may hereafter be amended, and under any other statute, or administrative provision thereof in any legal action on this Agreement; and further, the Purchaser agrees that any legal action brought on this Agreement or in connection therewith, shall be brought in the appropriate court in Pinellas County, Florida. 9. Attorney’s Fees: Should a dispute arise with regard to this warranty or any other aspect of this sale the prevailing party shall be entitled to reasonable attorneys fees and costs through appeal.

LIMITED WARRANTY Revised December 2016 1. Warranty Period: PROSUN warrants all equipment manufactured or imported by it, provided it is still owned and operated by the original purchaser, to be free from defects in material and workmanship under normal use and service, for a prorated period of eighteen (18) months from the date of delivery to the original Purchaser. Equipment intended for residential use, where a Prosun authorized dealer sells equipment to a third party, will be considered active when the third party takes possession of the equipment or six months after the dealer takes possession of the equipment- whichever occurs first. 2. What is covered: During the warranty period as specified above PROSUN will replace any defective system or component, at PROSUN’s sole discretion. Prior to making any repairs PROSUN will advise the Purchaser of the nature of the problem and the cost to the Purchaser based on the proration of the defective system or component. The warranty can be broken down to the following: Lifetime warranty included on the steel frame Electronic components and parts include eighteen month (18 months) warranty based on date of delivery. Labor caused due to manufacturer defect will be compensated for a period of 90 days after delivery. All labor required during the limited warranty period must be authorized in writing by ProSun International LLC. 3. What is not covered: Any plastic parts affected by discoloration or use of non-distilled water. Cracked or broken cover plates External damages to the screen of the AquaFrixio. Any failure to the external timing system (example: T-Max, FST timers and timer system components) Any damage caused by the failure of any supporting hardware not supplied by PROSUN. Any labor charges, travel time charges, or mileage charges associated with a warranty item not affected through manufacturer’s defect. Shipping costs back to PROSUN’S factory. PROSUN will pay for ground transportation of repaired or replaced part(s) back to purchaser. Aquafrixio unit, parts or components damaged in transit where PROSUN’S damaged goods policy is not followed by purchaser or purchaser’s designee. Equipment which has been worked on without the consent of PROSUN by a non-authorized technician will be voided of warranty. THIS WARRANTY DOES NOT APPLY TO ANY FAILURE OF PRODUCT DUE TO ALTERATIONS, MODIFICATIONS, MISUSE, ABUSE, NEGLECT, ACCIDENT, IMPROPER MAINTENANCE OR INSTALLATION, USE OF PARTS NOT SUPPLIED BY PROSUN, FAILURE TO OPERATE AND USE THE PRODUCT IN ACCORDANCE WITH THE INSTRUCTIONS PROVIDED IN THE OWNER’S MANUAL SUPPLIED WITH THE PRODUCT OR FAILURE TO OTHERWISE MEET MANUFACTURER’S SPECIFICATIONS, OR IF THE SERIAL NUMBER HAS BEEN REMOVED, ALTERED OR DEFACED. 4. Procedure for Requesting Warranty Work: In the event of a problem covered under this limited warranty, the customer must first contact PROSUN and obtain a returned goods authorization form or number for products to be repaired or replaced at PROSUN’s discretion. Provided product(s) are returned freight prepaid to PROSUN unless otherwise arranged by ProSun. PROSUN will perform its obligation within thirty (30) days from the date of receipt of the authorization form and the part(s) when possible. Electronic replacement parts purchased after the original warranty period hold a 90-day warranty, if the parts have been purchased from PROSUN and installed by PROSUN’s instructions and approval. Any payment due from the Purchaser shall be payable in full prior to PROSUN’s return of the repaired or replacement part(s). Any product being returned to PROSUN for repair or replacement must be adequately packaged to prevent freight damage and shipped via traceable method unless otherwise authorized by ProSun. 5. Right to Modify: PROSUN reserves the right to make changes or improvements in its products without incurring any obligations to similarly alter products which have been previously purchased. 6. Exclusivity of Warranty: This warranty is the only warranty made by PROSUN and may only be modified or amended by a written instrument signed by a duly authorized officer of PROSUN. PROSUN’s sole and exclusive liability and Purchaser’s sole and exclusive remedy under this warranty shall be, at PROSUN’s discretion, to repair or replace, to the extent available on a prorated basis, any such defective Products. These remedies are available only if PROSUN’s examination of such Products discloses to PROSUN’s satisfaction that such defects actually exist and were not caused by Purchaser’s misuse, abuse, neglect, improper installation, maintenance or testing, alterations or modifications, failure to meet manufacturer’s specifications or any other cause beyond the range of normal usage, or by accident, fire or other hazard. Repair or replacement of a part does not extend the warranty period or extend the prorated value of a part or product beyond the initial two year limited warranty period from the date of delivery. THE WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL PROSUN BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES WITH RESPECT TO THE PRODUCTS DELIVERED HEREUNDER OR SUBSEQUENT USE THEREOF. 7. Limitation of Liability: PROSUN shall not be liable for any loss, damages, or penalty resulting from failure to perform any of its obligations under this Agreement due to major force or any cause beyond its reasonable control. PROSUN’S LIABILITY UNDER OR FOR BREACH OF THIS AGREEMENT SHALL NOT EXCEED THE REFUND OF THE PURCHASE PRICE LESS REASONABLE RENTAL FOR PAST USE. IN NO EVENT SHALL PROSUN BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS BY THE PURCHASER OR FOR UNAUTHORIZED REPAIRS UNDERTAKEN BY THE PURCHASER WITHOUT PROSUN’S PREVIOUS WRITTEN APPROVAL. IN NO EVENT SHALL PROSUN BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE. PROSUN DISCLAIMS ANY OBLIGATION OR LIABILITY FOR LOSS OF USE OF THE PRODUCT WARRANTED, LOSS OF TIME, INCONVENIENCE, RENTAL OR SUBSTITUTE PRODUCTS, LOSS OF BUSINESS, LOSS OF INCOME, COMMERCIAL LOSS OR ANY OTHER DIRECT, CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES. 8. Governing Law: Notwithstanding principles of conflicts of law of any jurisdiction to the contrary, all terms and provisions of this Agreement are to be construed and governed by the laws of the state of Florida without regard to the laws of any other jurisdiction. The Purchaser waives any and all privileges and rights which they may have under Chapter 47, Florida Statutes (1993), relating to venue as it now exists or may hereafter be amended, and under any other statute, or administrative provision thereof in any legal action on this Agreement; and further, the Purchaser agrees that any legal action brought on this Agreement or in connection therewith, shall be brought in the appropriate court in Pinellas County, Florida. 9. Attorney’s Fees: Should a dispute arise with regard to this warranty or any other aspect of this sale the prevailing party shall be entitled to reasonable attorney’s fees and costs through appeal.

RETURNS

Returns Policy

  • Customer must first contact the Prosun Customer Service Department.
  • No returns on electrical components, lamps, buck and boost transformers, or special orders.
  • All deposits for special orders are non-refundable.
  • All returns must be approved in advance by Prosun Customer Service and are upon their discrepancy.
  • All approved returns or cancelled orders are subject to a 25% restocking fee.
  • Prosun is not responsible for freight charges for returned or cancelled orders when approved.
  • Prosun is not responsible for any damage that occurs to new, un-insured items being shipped and returned to Prosun.

For Warranty Part Returns

Customer must first contact the Prosun Customer Service Department. If it is determined that the part in question is a warranty part, a Customer Service Representative will provide a Return Materials Authorization number (RMA#) that must be clearly marked on the packaging of the goods to be returned. Prosun is not responsible for any damage that occurs to new, un-insured items being shipped and returned. Customer is responsible for the cost of shipping back to Prosun, must properly package the goods to be returned so as to avoid damage in transit, and must use a traceable method of shipment as customer is responsible for the item until it is received in good condition by Prosun.

Returned Goods Should Be Shipped To:

Prosun, International. 2442 23rd Street North Saint Petersburg, FL 33713 Attn: Returns Department

Troubleshooting

Please take a moment to browse through the troubleshooting list to find your issue. If you are unable to resolve the issue with the help provided in the troubleshooting articles, please contact customer service. Residential users: We recommend that you call customer service 1-800-874-2776 rather than opening up a unit.

Tanning & Red Light Systems
Canopy will not stay up or down
  • Ensure the shocks are positioned properly
  • Unit may have incorrect or malfunctioning shocks; these should be replaced
Unit seems unusually hot
  • Ensure the fans are clean
  • If unit is too close to a wall, it should be moved away to ensure proper ventilation
  • If the room temperature is too high (without the influence of the bed), increase ventilation/AC
  • Ensure there is no loose wiring to the fans
  • 3 minute cool down timer may need to be replaced if all fans are not functioning
Facial lamps do not ignite
  • Check loose wires at terminal block to facial ballasts, tighten if necessary
  • Ensure lamps are installed correctly
  • Check and replace the following items if necessary:
    • facial switch
    • lamps
    • ballasts
    • lampholders
Beds will not run a full session
  • Check the following timer mechanisms and replace if necessary:
    • Remote timer
    • Overrule timer
    • Dial/digital timer
High pressure facial(s) run sporadically
  • This may be result of low voltage; Check your voltage and install a buckbooster if necessary
  • A weak starter may need to be replaced
  • Ensure the starter connection is not loose
Cooling fans fun constantly or intermittently
  • The 3 minute cool down timer may need to replaced. Contact ProSun to order a new cool down timer.
Bench lamps do not ifnite
  • Ensure the bench is plugged into the canopy
  • Check for loose wiring at bench-to-canopy connector and tighten if necessary
  • If the bench-to-canopy connector contains a burnt, strip the wire and replace the connector
Lamps do not turn on
  • After ensuring that there is no loose wiring at the ballast, lampholder or terminal (tighten if so), check the following items and call ProSun’s service department to replace if necessary:
    • Lamps
    • Starter
    • Ballast
Nothing happens when I power on the bed
  • It is possible there is no power to the bed. Check the plug and breaker.
  • If the emergency stop button is engaged, it must be disengaged.
  • Ensure the remote timer is properly connected
  • Check and call ProSun to replace the following items if necessary:
    • Relay
    • Remote Wall Switch
    • Remote Timer
    • Microswitch (units with HPF lamps)
    • Emergency stop
    • Overrule Timer
Aquafrixio Hydro Massage Unit
Jets making irregular noises or will not function at all
  • Remove the front skirt. Turn on unit and run full-body massage then release air with valve located above the pump. Take caution as some water will begin to come out of the valve. Place bucket under the valve when opening.
  • If single valves are still not working, go to Settings à Manual Mode to check status of valve.
There is no power to the unit
  • Plug or circuit breaker is tripped: Reset the GCFI on the plug or reset the circuit on the breaker
  • Tripped Fuse: Remove the side skirt, locate fuse on box and if it shows white it needs to be reset
Unresponsive touch screen
  • Unplug the unit, wait ten seconds then plug back in.
Unit has a black screen
  • Disconnect and reconnect all cables that plug into the back of the monitor.
Non-critical water level
  • Add 2 gallons of distilled water
Critical water level
  • Take off skirts and look for leaks. If there is no leak, add 10 – 15 gallons of distilled water
Loose or sagging net
  • Refer to net tightening guide in user manual
FAQ
Tanning FAQ
How does tanning work?

While all tanning is caused by exposure to ultraviolet (UV) light, there are important differences between indoor and outdoor tanning. Changes in the atmosphere make it impossible to control levels of UV exposure while outdoors. Tanning beds provide the benefits of natural light without the negative effects of damaging UVC rays, which are emitted by the sun.

Is indoor tanning the same as outdoor sun tanning?

While all tanning is caused by exposure to ultraviolet (UV) light, there are important differences between indoor and outdoor tanning. Changes in the atmosphere make it impossible to control levels of UV exposure while outdoors. Tanning beds provide the benefits of natural light without the negative effects of damaging UVC rays, which are emitted by the sun.

How long does it take to get a tan?

How long it takes to develop a base tan depends on several factors. These include your skin type and the type of tanning equipment and lamps used. Some people may see noticeable changes quickly, in just one or two sessions. Others may need to tan three times a week for several weeks before achieving the desired results.

How often should I tan?

It varies from person to person, dependent on individual skin type. It’s always a good idea to wait at least 48 hours between sessions, although some people are able to tan every 24 hours.

Why should I wear eye protection while tanning?

Even when closed, the human eye possesses no natural protection from and is easily injured by exposure to UV light. Unprotected exposure could result in temporary or permanent impairment.

What’s this I keep hearing about “buckboosters”? Everyone tells me that I may need one. Is this just a way for tanning bed manufacturers to sell me something else?

Ensuring that you have the correct voltage is the most important thing you can do to guarantee the proper operation and long life of your tanning bed. Be aware that although your service may be rated at 220 volts, the actual delivered voltage may vary from as low as 205 to as high as 240 volts. It’s important to accurately measure the voltage before installing your tanning bed. If the voltage is too low, the lamps may not light completely, or may not light at all. If the voltage is too high, you run the risk of overstressing and overheating the internal components of your tanning bed, reducing the life of the lamps and possibly resulting in damage that will require costly repairs. A “buckbooster,” or buck-and-boost transformer, is a simple electrical upgrade that will put your voltage levels into an acceptable range.

How can I tell if my voltage is adequate for my tanning bed?

Once you have determined the manufacturer’s recommended voltage range (218 to 230 volts for Prosun’s commercial and some residential tanning beds), an electrician can verify your actual voltage quickly and simply using a voltage meter. A voltmeter is a handy and, at as low as $15 for some models, inexpensive tool for salon owners to invest in and learn to use safely.

When the trucking company delivers my tanning bed will they bring it inside and put it together for me?

Most freight lines deliver door-to-door. Depending on the carrier, you may be able to arrange an inside delivery for an extra charge. Only factory-trained ProSun technicians are authorized to set up and field-test your tanning bed. If you are interested in this service, please contact your sales representative for more information.

How long should tanning lamps last before I change them?

Although most lamps are rated for 1000 hours of life, we recommend changing them at between 600 and 700 hours to guarantee optimum tanning performance. For best results, always change all of the lamps at the same time. This will reduce the likelihood of some lamps being weaker than others are.

What should I do with my old lamps?

Dispose of old lamps responsibly! Most cities offer environmentally friendly removal options for old lamps. Contact your city’s waste management department for more information.

Why does my tanning bed seem to be too hot when I am in it?

Proper ventilation is essential to preserve the cooling system and maintain the overall operation of your tanning bed. If the bed seems to be running hot, make sure the internal fans are clean and functioning. Always place tanning beds far enough away from walls and other obstructions to allow the exhaust system to work correctly. Clean your tanning bed regularly to remove dirt, debris and dust from the internal components.

How long will my acrylics last?

The life of your acrylics will depend on many factors, including, but not limited to: what model of tanning bed you are operating (some have thicker acrylics than others do); how often and respectfully the bed is used; how often the acrylics are cleaned, and with what products; and what type of tanning lotions are being used inside the bed. IMPORTANT: Only use tanning lotions that are approved for indoor tanning. Under normal conditions, we recommend changing acrylics at between 1200 and 1500 operating hours to maintain ideal UV transmission levels.

I have ordered a tanning bed or parts for my tanning bed. When can I expect shipment?

The life of your acrylics will depend on many factors, including, but not limited to: what model of tanning bed you are operating (some have thicker acrylics than others do); how often and respectfully the bed is used; how often the acrylics are cleaned, and with what products; and what type of tanning lotions are being used inside the bed. IMPORTANT: Only use tanning lotions that are approved for indoor tanning. Under normal conditions, we recommend changing acrylics at between 1200 and 1500 operating hours to maintain ideal UV transmission levels.

I have ordered a tanning bed or parts for my tanning bed. When can I expect shipment?

Unless you are notified otherwise, we will ship within 7 to 10 business days of the date your order is received.

I have asked my sales person to arrange for my tanning bed to be installed by a factory representative. What do I need to know?

After you arrange a factory installation with your sales representative, the field service department will contact you to have a pre-job discussion and arrange a date for installation. Our customer service staff is always available to answer any questions you may have about the installation process.

Aquafrixio FAQ
My unit won’t turn on.

Check breaker and make sure lever is pulled up to power on unit. Ensure GFCI is on.

How do I fill the unit?

Remove the fill cap that is located at the head end of the unit. Then use the funnel to fill the unit with distilled water. After the fill tube is attached, fill unit with 40 gallons of distilled water. Note: Warranty is void if distilled water is not used.

How often do I add water conditioner?

1 bottle of AquaFrixio water conditioner must be added every 6 months.

How do I clean the top sheet and padding?

To clean top sheet and padding, use anti-bacterial or sanitizing spray and wipe the surface area between users. NEVER use bleach or chlorine based products.

Why is my screen black?

Ensure your unit is plugged in. Make sure all cables are plugged into back of monitor and power button on the side of the screen is turned on.

My unit says low water level.

Add 3 to 5 gallons of distilled water to unit. Note: Warranty is void if distilled water is not used.

My unit says critically low water level.

Add 10 to 15 of distilled water to unit. Note: Warranty is void if distilled water is not used.

The water temperature is too hot.

Make sure unit is away from the wall and ventilation is not blocked. Check water temperature in settings.

Maintenance
Tanning & Red Light Systems
After Each Session:
  • Clean bench and canopy acrylics
  • Inspect facial glass (if applicable)
  • Ensure click strip is firmly in place
  • Clean and sanitize goggles
Daily:
  • Clean and sanitize bed exterior using manufacturer approved cleaning solution only (never use ammonia or blach based cleaning solutions)
  • Inspect acrylic for cracks, wear or hazing
Weekly:
  • Check voltage being supplied to ensure it conforms with manufacturer's guidelines
  • Inspect vent hoses for optimum ventilation
  • Clean all reflectors
Monthly:
  • Dust the lamps
  • Remove and clean the inside of both the canopy and the acrylic sheets
  • Wipe and vacuum fans, vents and vent hoses
  • Adjust shock tension (if needed)
  • Check combi set bolts for proper tightness
  • Check power and bench to canopy connector for tightness, wearm etc.
Aquafrixio Hydro Massage Unit
After each session:
  • Wipe down top sheet and Pad
Daily:
  • Reboot computer (set automatic reboot in Settings)
Other:
  • (1-3 months Depending on usage) Check water levels (Start a massage, if there is a low water level warning, add water)
  • (1-3 months Depending on usage) Check net tension (if net is sagging or can be pushed close to jets net will need tightening)
  • (Every 6 months) Add AquaFrixio water conditioner
  • (Not required Customer Preference.) Drain and clean tub. Fill with 40 gallons of ditilled water and add water conditioner
Warranty
Taning & Red Light Systems

ProSun® International, LLC LIMITED WARRANTY EFFECTIVE December 01, 2011

1. Warranty Period: PROSUN warrants light equipment manufactured or imported by it, provided it is still owned and operated by the original purchaser, to be free from defects in material and workmanship under normal use and service, for a prorated period of twelve (12) months from the date of delivery to the original Purchaser. Equipment intended for residential use, where a Prosun authorized dealer sells equipment to a third party, will be considered active when the third party takes possession of the equipment or six months after the dealer takes possession of the equipment- whichever occurs first.

2. What is covered: During the warranty period as specified above PROSUN will replace any defective system or component, at PROSUN’s sole discretion. Prior to making any repairs PROSUN will advise the Purchaser of the nature of the problem and the cost to the Purchaser based on the proration of the defective system or component.

3. What is not covered:

A. Acrylic sheets, starters (igniters), lamps, blue and clear filter glass.

B. Any plastic parts affected by discoloration.

C. Cracked or broken cover plates, end caps and sidebars

D. Any failure to the external timing system (example: T-Max, FST timers and timer system components)

E. Any failure to the external voltage transformer (example: “buck and boost” transformers)

F. Any damage caused by the failure of any supporting hardware not supplied by PROSUN.

G. Any labor charges, travel time charges, or mileage charges associated with a warranty item.

H. Shipping costs back to PROSUN’S factory. PROSUN will pay for ground transportation of repaired or replaced part back to purchaser.

I. Tanning units, parts or components damaged in transit where PROSUN’S damaged goods policy is not followed by purchaser or purchaser’s designee.

This warranty does not apply to any failure of product due to alterations, modifications, misuse, abuse, neglect, accident, improper maintenance or installation, use of parts not supplied by PROSUN, failure to operate and use the product in accordance with the instructions provided in the Owner’s Manual supplied with the product or failure to otherwise meet manufacturer’s specifications, or if the serial number has been removed, altered or defaced.

4. Procedure for Requesting Warranty Work: In the event of a problem covered under this limited warranty, the customer must first contact PROSUN and obtain a returned goods authorization form for products to be repaired or replaced at PROSUN’s discretion, provided product(s) are returned freight prepaid to PROSUN. PROSUN will perform its obligation within thirty (30) days from the date of receipt of the authorization form and the part(s). Electronic replacement parts purchased after the original warranty period hold a 90-day warranty, if the parts have been purchased from PROSUN and installed by PROSUN’s instructions and approval. Any payment due from the Purchaser shall be payable in full prior to PROSUN’s return of the repaired or replacement part. Any product being returned to PROSUN for repair or replacement must be adequately packaged to prevent freight damage and shipped via traceable method.

5. Right to Modify: PROSUN reserves the right to make changes or improvements in its products without incurring any obligations to similarly alter products which have been previously purchased.

6. Exclusivity of Warranty: This warranty is the only warranty made by PROSUN and may only be modified or amended by a written instrument signed by a duly authorized officer of PROSUN. PROSUN’s sole and exclusive liability and Purchaser’s sole and exclusive remedy under this warranty shall be, at PROSUN’s option, to repair or replace, to the extent available on a prorated basis, any such defective Products. These remedies are available only if PROSUN’s examination of such Products discloses to PROSUN’s satisfaction that such defects actually exist and were not caused by Purchaser’s misuse, abuse, neglect, improper installation, maintenance or testing, alterations or modifications, failure to meet manufacturer’s specifications or any other cause beyond the range of normal usage, or by accident, fire or other hazard. Repair or replacement of a part does not extend the warranty period or extend the prorated value of a part or product beyond the initial two year limited warranty period from the date of delivery.

THE WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL PROSUN BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES WITH RESPECT TO THE PRODUCTS DELIVERED HEREUNDER OR SUBSEQUENT USE THEREOF.

7. Limitation of Liability: PROSUN shall not be liable for any loss, damages, or penalty resulting from failure to perform any of its obligations under this Agreement due to force majeure or any cause beyond its reasonable control.

PROSUN’S LIABILITY UNDER OR FOR BREACH OF THIS AGREEMENT SHALL NOT EXCEED THE REFUND OF THE PURCHASE PRICE LESS REASONABLE RENTAL FOR PAST USE. IN NO EVENT SHALL PROSUN BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS BY THE PURCHASER OR FOR UNAUTHORIZED REPAIRS UNDERTAKEN BY THE PURCHASER WITHOUT PROSUN’S PREVIOUS WRITTEN APPROVAL. IN NO EVENT SHALL PROSUN BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE. PROSUN DISCLAIMS ANY OBLIGATION OR LIABILITY FOR LOSS OF USE OF THE PRODUCT WARRANTED, LOSS OF TIME, INCONVENIENCE, RENTAL OR SUBSTITUTE PRODUCTS, LOSS OF BUSINESS, LOSS OF INCOME, COMMERCIAL LOSS OR ANY OTHER DIRECT, CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES.

. Governing Law: Notwithstanding principles of conflicts of law of any jurisdiction to the contrary, all terms and provisions of this Agreement are to be construed and governed by the laws of the state of Florida without regard to the laws of any other jurisdiction. The Purchaser waives any and all privileges and rights which they may have under Chapter 47, Florida Statutes (1993), relating to venue as it now exists or may hereafter be amended, and under any other statute, or administrative provision thereof in any legal action on this Agreement; and further, the Purchaser agrees that any legal action brought on this Agreement or in connection therewith, shall be brought in the appropriate court in Pinellas County, Florida.

9. Attorney’s Fees: Should a dispute arise with regard to this warranty or any other aspect of this sale the prevailing party shall be entitled to reasonable attorneys fees and costs through appeal.

Aquafrixio Hydro Massage Unit

LIMITED WARRANTY Revised December 2016

1. Warranty Period: PROSUN warrants all equipment manufactured or imported by it, provided it is still owned and operated by the original purchaser, to be free from defects in material and workmanship under normal use and service, for a prorated period of eighteen (18) months from the date of delivery to the original Purchaser. Equipment intended for residential use, where a Prosun authorized dealer sells equipment to a third party, will be considered active when the third party takes possession of the equipment or six months after the dealer takes possession of the equipment- whichever occurs first.

2. What is covered: During the warranty period as specified above PROSUN will replace any defective system or component, at PROSUN’s sole discretion. Prior to making any repairs PROSUN will advise the Purchaser of the nature of the problem and the cost to the Purchaser based on the proration of the defective system or component. The warranty can be broken down to the following: Lifetime warranty included on the steel frame Electronic components and parts include eighteen month (18 months) warranty based on date of delivery. Labor caused due to manufacturer defect will be compensated for a period of 90 days after delivery. All labor required during the limited warranty period must be authorized in writing by ProSun International LLC.

3. What is not covered: Any plastic parts affected by discoloration or use of non-distilled water. Cracked or broken cover plates External damages to the screen of the AquaFrixio. Any failure to the external timing system (example: T-Max, FST timers and timer system components) Any damage caused by the failure of any supporting hardware not supplied by PROSUN. Any labor charges, travel time charges, or mileage charges associated with a warranty item not affected through manufacturer’s defect. Shipping costs back to PROSUN’S factory. PROSUN will pay for ground transportation of repaired or replaced part(s) back to purchaser. Aquafrixio unit, parts or components damaged in transit where PROSUN’S damaged goods policy is not followed by purchaser or purchaser’s designee. Equipment which has been worked on without the consent of PROSUN by a non-authorized technician will be voided of warranty.

THIS WARRANTY DOES NOT APPLY TO ANY FAILURE OF PRODUCT DUE TO ALTERATIONS, MODIFICATIONS, MISUSE, ABUSE, NEGLECT, ACCIDENT, IMPROPER MAINTENANCE OR INSTALLATION, USE OF PARTS NOT SUPPLIED BY PROSUN, FAILURE TO OPERATE AND USE THE PRODUCT IN ACCORDANCE WITH THE INSTRUCTIONS PROVIDED IN THE OWNER’S MANUAL SUPPLIED WITH THE PRODUCT OR FAILURE TO OTHERWISE MEET MANUFACTURER’S SPECIFICATIONS, OR IF THE SERIAL NUMBER HAS BEEN REMOVED, ALTERED OR DEFACED.

4. Procedure for Requesting Warranty Work: In the event of a problem covered under this limited warranty, the customer must first contact PROSUN and obtain a returned goods authorization form or number for products to be repaired or replaced at PROSUN’s discretion. Provided product(s) are returned freight prepaid to PROSUN unless otherwise arranged by ProSun. PROSUN will perform its obligation within thirty (30) days from the date of receipt of the authorization form and the part(s) when possible. Electronic replacement parts purchased after the original warranty period hold a 90-day warranty, if the parts have been purchased from PROSUN and installed by PROSUN’s instructions and approval. Any payment due from the Purchaser shall be payable in full prior to PROSUN’s return of the repaired or replacement part(s). Any product being returned to PROSUN for repair or replacement must be adequately packaged to prevent freight damage and shipped via traceable method unless otherwise authorized by ProSun.

5. Right to Modify: PROSUN reserves the right to make changes or improvements in its products without incurring any obligations to similarly alter products which have been previously purchased.

6. Exclusivity of Warranty: This warranty is the only warranty made by PROSUN and may only be modified or amended by a written instrument signed by a duly authorized officer of PROSUN. PROSUN’s sole and exclusive liability and Purchaser’s sole and exclusive remedy under this warranty shall be, at PROSUN’s discretion, to repair or replace, to the extent available on a prorated basis, any such defective Products. These remedies are available only if PROSUN’s examination of such Products discloses to PROSUN’s satisfaction that such defects actually exist and were not caused by Purchaser’s misuse, abuse, neglect, improper installation, maintenance or testing, alterations or modifications, failure to meet manufacturer’s specifications or any other cause beyond the range of normal usage, or by accident, fire or other hazard. Repair or replacement of a part does not extend the warranty period or extend the prorated value of a part or product beyond the initial two year limited warranty period from the date of delivery.

THE WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL PROSUN BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES WITH RESPECT TO THE PRODUCTS DELIVERED HEREUNDER OR SUBSEQUENT USE THEREOF.

7. Limitation of Liability: PROSUN shall not be liable for any loss, damages, or penalty resulting from failure to perform any of its obligations under this Agreement due to major force or any cause beyond its reasonable control.

PROSUN’S LIABILITY UNDER OR FOR BREACH OF THIS AGREEMENT SHALL NOT EXCEED THE REFUND OF THE PURCHASE PRICE LESS REASONABLE RENTAL FOR PAST USE. IN NO EVENT SHALL PROSUN BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS BY THE PURCHASER OR FOR UNAUTHORIZED REPAIRS UNDERTAKEN BY THE PURCHASER WITHOUT PROSUN’S PREVIOUS WRITTEN APPROVAL. IN NO EVENT SHALL PROSUN BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE. PROSUN DISCLAIMS ANY OBLIGATION OR LIABILITY FOR LOSS OF USE OF THE PRODUCT WARRANTED, LOSS OF TIME, INCONVENIENCE, RENTAL OR SUBSTITUTE PRODUCTS, LOSS OF BUSINESS, LOSS OF INCOME, COMMERCIAL LOSS OR ANY OTHER DIRECT, CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES.

8. Governing Law: Notwithstanding principles of conflicts of law of any jurisdiction to the contrary, all terms and provisions of this Agreement are to be construed and governed by the laws of the state of Florida without regard to the laws of any other jurisdiction. The Purchaser waives any and all privileges and rights which they may have under Chapter 47, Florida Statutes (1993), relating to venue as it now exists or may hereafter be amended, and under any other statute, or administrative provision thereof in any legal action on this Agreement; and further, the Purchaser agrees that any legal action brought on this Agreement or in connection therewith, shall be brought in the appropriate court in Pinellas County, Florida.

9. Attorney’s Fees: Should a dispute arise with regard to this warranty or any other aspect of this sale the prevailing party shall be entitled to reasonable attorney’s fees and costs through appeal.

Returns

Returns Policy

Customer must first contact the Prosun Customer Service Department.

No returns on electrical components, lamps, buck and boost transformers, or special orders.

All deposits for special orders are non-refundable.

All returns must be approved in advance by Prosun Customer Service and are upon their discrepancy.

All approved returns or cancelled orders are subject to a 25% restocking fee.

Prosun is not responsible for freight charges for returned or cancelled orders when approved.

Prosun is not responsible for any damage that occurs to new, un-insured items being shipped and returned to Prosun.

For Warranty Part Returns

Customer must first contact the Prosun Customer Service Department. If it is determined that the part in question is a warranty part, a Customer Service Representative will provide a Return Materials Authorization number (RMA#) that must be clearly marked on the packaging of the goods to be returned. Prosun is not responsible for any damage that occurs to new, un-insured items being shipped and returned.

Customer is responsible for the cost of shipping back to Prosun, must properly package the goods to be returned so as to avoid damage in transit, and must use a traceable method of shipment as customer is responsible for the item until it is received in good condition by Prosun.

Returned Goods Should Be Shipped To:

Prosun, International. 2442 23rd Street North Saint Petersburg, FL 33713 Attn: Returns Department