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Troubleshoot Guide

Please take a moment to browse through the troubleshooting list below to find your issue. If you are unable to resolve the issue with the help provided in the troubleshooting articles, please contact Customer Service. Residential Users: We recommend that you call Customer Service rather than opening up a unit.

Customer Service Lines:

Toll-Free: 1-800-874-2776
Fax: (727) 825-0700

Canopy will not stay up or down
Unit seems unusually hot
Facial lamps do not ignite
Bed will not run a full session
High pressure facial(s) run sporadically
Cooling fans run constantly or intermittantly
Bench lamps do not ignite
Lamps do not turn on
Nothing happens when I power on the bed