Troubleshooting

Please take a moment to browse through the troubleshooting list below to find your issue. If you are unable to resolve the issue with the help provided in the troubleshooting articles, please contact Customer Service.

Residential Users: We recommend that you call Customer Service rather than opening up a unit.

Customer Service Lines:

Toll-Free: 1-800-874-2776
Fax: (727) 825-0700

  1. Canopy will not stay up or down
  2. Unit seems unusually hot
  3. Facial lamps do not ignite
  4. Bed will not run a full session
  5. High pressure facial(s) run sporadically
  6. Cooling fans run constantly or intermittantly
  7. Bench Lamps do not ignite
  8. Lamps do not turn on
  9. Nothing Happens when I power on the bed

1. Canopy will not stay up or down

  • Ensure that shocks are positioned properly.
  • Unit may have incorrect or malfunctioning shocks; these should be replaced.

2. Unit seems unusually hot

  • Ensure that fans are clean.
  • If the unit is too close to a wall, it should be moved away to ensure proper ventilation.
  • If the room temperature is too high (without the influence of the bed), increase ventilation / air conditioning.
  • Ensure that there is no loose wiring to the fans.
  • 3 minute cooldown timer may need to be replaced if all fans are not functioning

3. Facial Lamps do not ignite

  • Check for loose wire @ terminal block to facial ballasts, tighten if necessary.
  • Ensure lamps are installed correctly.
  • Check the following items and replace if necessary:
    • Facial switch
    • Lamps
    • Ballast
    • Lamp holder

4. Bed will not run a full session  

Check the following timer mechanisms and replace if necessary:

  • Remote timer
  • Overrule timer
  • Dial/Digital timer

5. High pressure facial(s) run sporadically

  • This may be the result of low voltage; Check your voltage and install a buck and boost transformer (buckbooster) if necessary.
  • A weak Starter may need to be replaced.
  • Ensure that the starter connection is not loose.

6. Cooling fans run constantly or intermittantly 

The 3 minute cool-down timer may need to be replaced.

7. Bench Lamps do not ignite

  • Ensure that the bench is plugged into the canopy.
  • Check for loose wiring at bench-to-canopy connector, and tighten if necessary.
  • If the bench-to-canopy connector contains a burnt wire, strip the wire and replace the connector.

8. Lamps do not turn on

After ensuring that there is no loose wiring at the ballast, lampholder, or terminal (tighten if so), check the following items and replace if necessary:

  • Lamps
  • Starter
  • Ballast

9. Nothing happens when I power on the bed

  • It is possible that there is no power to the bed; Check the plug and breaker.
  • If the emergency stop button is engaged, it must be disengaged.
  • Ensure that the remote timer is properly connected.
  • Check the following items and replace if necessary:
    • Relay
    • Remote wall switch
    • Remote timer
    • Microswitch (units with HPF lamps)
    • Emergency stop
    • Overrule Timer

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